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To buy personalized chopsticks click here.
How long will my personalized chopstick order take?
Please allow about 2-4 business days to process your order and get it into the mail
system. Normally you can expect delivery in about a week.
(For color printed chopsticks please allow a few extra days to process the order
as there are additional steps involved).
Can I order just chopstick sleeves by themselves?
Sleeves may only be ordered in the same quantity as personalized
chopsticks.
I need an odd number of additional chopsticks
Typically to adjust the number of chopsticks in your order, you
order just add more chopsticks using the dropdown box provided
when ordering. But - lets say you need a number not in the dropdown box, for
example - 116 chopsticks. Order 100, and then in your email
engraving instructions ask for the additional 16. We will send you an
invoice via email which you will pay online. Shipping is free, as
always.
Can I place an order by phone?
We need to have your order and engraving instructions in
writing to assure 100% accuracy. This is done via email when you place
an order online.
Can I have text on both sides?
Engraving is only available on one side, but you may request
different text on the top and bottom chopsticks - no extra charge.
Can I order just one chopstick as a gift or sample? Or get a free
personalized chopstick sample?
Our
minimum order quantity is 30 sets. This is the smallest order
quantity that is cost effective to produce. We don't offer free
samples.
Do you offer lighter wood chopsticks or
chopsticks without a sharp point at the end?
The website shows everything we have in stock.
What are shipping costs?
Free shipping and handling including Hawaii.
(Limit of 500 pairs for free shipping).
Do you ship outside the US? No, but if you live outside the US,
feel free to order and have a friend in the U.S. take delivery and
re-ship to you. This is pretty common and affordable. (Sorry no APO or FPO
addresses).
Where is the Asian Symbol List?
Please click here.
I want Chinese, Japanese or Korean on the chopsticks. What should I do?
Please provide the Chinese or Korean characters you want in the form of a
graphics file such as a .JPG file, and also as text in an email
or Word document. We will translate to Japanese for you,
just provide the English text. For free resources on free translation to Chinese
and other languages please do a web search - they are very easy to
find and use.. How do I communicate to you what I want on the chopsticks?
Please email your engraving instructions when ordering, per instructions
on
Step 2 of the order page. Attachments may be
sent via separate email if needed.
Can I have a different text on each stick?
Yes! No charge. You may have the 1st chopstick in a set say one thing,
and the 2nd another. (But all of the sets must be identical). I want to use a logo...
The very small space on the chopsticks is not normally well suited to
most logos. We recommend sticking with text and our Asian symbols which
look very good together.
I want another language...
Please pick the Language/Font option that you desire, and email the text
in the language you desire. You may also mail a vector graphic such as
adobe Illustrator with the text in it. We will then import it and scale
to fit the chopstick.
How long can the text be?
Typically name and date, up to 32 characters with spaces.
What English fonts can I use?
(Please pick the option for other than English text when ordering a
different font). We recommend Times New Roman, but you can use almost
any font. We have over 1000 Corel Draw fonts to choose from. To
see the list please click here to
download the pdf file, which is 119kb. We recommend not using bolded
fonts - non-bolded look better for this application. If you don't see the font
that you desire on the list, we will ask you to email it to us - it
must be in a
Windows PC True Type Font format.
Can my text be bolded?
Yes. Though for laser engraving at least, we
recommend normal text. Can the foil
wrappers be changed to have some other writing?
Sorry no.
What size are your personalized chopsticks?
Length is just a hair under 9 inches, and the width of the chopsticks is
about 11/16" wide at the top.
Can I get these in boxes or with other accessories?
We don't provide these but feel free to decorate your chopsticks with
your own ribbons, or package them in individual boxes if you like.
You'll have to search around on the internet for boxes though.
I already have chopsticks I bought elsewhere - can I send them to you
for personalization?
We do not offer that service, but you may be able to get a refund on the
ones you have and order ours instead.
I seem to have an incorrect total in the shopping cart
Please make sure the Qty box on the left stays at "1." (If
other options are selected their price will be multiplied by the qty on
the left). Also you may need to update the cart to remove any duplicate
or unwanted items. Do this by changing their quantity to zero and
pressing the Update button.
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